About Macromo

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At Macromo, we’re redefining health and longevity through cutting-edge personalized health solutions. Using DNA testing, blood test results, medical history, and other data, we empower people to take control of their health.

Our mobile app acts as a health data wallet, making complex health data easy to understand and navigate. Additionally, our personalized protocols provide actionable steps to live a longer and healthier life.

We’re a fast-growing startup building products people genuinely care about. Our customers are at the center of everything we do, and we’re looking for a Customer Support Specialist who enjoys helping people, solving problems, and being part of a collaborative team that moves fast and gets things done.

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What you’ll be working on

• Handling our customer support phone line (13:00–20:00, Monday to Friday)

• Responding to customer emails and support tickets in a friendly, clear, and professional way

• Troubleshooting customer issues and finding the best possible solutions

• Working closely with the team (operations, product, logistics, etc.) to resolve problems as quickly as possible

• Keeping customer information up to date in internal systems and databases

• Proactively spotting recurring issues and sharing feedback to help improve processes and the customer experience

• Making sure every customer feels heard, supported, and taken care of

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Tools you’ll use

Daily stack:

• Gorgias

• Shopify

• Phone & email support

• Internal databases and tools

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Nice to have:

• Previous experience in a customer-facing role, ideally within e-commerce or a fast-paced startup

• Understanding of e-commerce workflows (orders, shipping, returns) and hands-on experience with CRM/support tools

• Experience handling phone support

• Comfort working in a startup or fast-paced environment

• Ability to stay calm and solution-oriented under pressure

• Interest in improving customer experience, not just answering tickets

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What we’re looking for

• You’re friendly, empathetic, and highly communicative

• You genuinely enjoy helping people and solving problems

• You’re organized, reliable, and able to manage multiple conversations at once

• You take ownership of issues and follow them through to resolution

• You communicate clearly, both verbally and in writing

• You work well in a team and are happy to ask questions or share ideas

• You’re adaptable and comfortable with change as the company grows

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Why Macromo?

• Be the front line of health: Every conversation you have helps our users navigate their results and directly impacts their journey toward a longer, healthier life

• Ownership from day one: You won’t just follow scripts. In our flat hierarchy, you have the autonomy to improve our support processes and directly influence how we scale globally

• Growth backed by the best: Join a fast-growing team supported by top-tier investors, where your role in building customer trust is key to our international success

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Perks

• Shape the future: Your customer feedback goes directly to our product team, giving you a real voice in how Macromo evolves

• Modern environment: Work in a high-energy startup environment with the best tools to make your job smooth and efficient

• Health & energy: A Multisport card to keep you active

• Direct & Transparent: Join a dedicated team that values open communication, fast execution, and meaningful innovation

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Interested in the position? Send us your CV at contact@tcfcap.com

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